A Software program to forecast busy durations, analyze calls in real-time and supply really helpful responses to widespread queries. [...] operators can at all times give the identical solutions to the identical questions [...] The specialised algorithm prompts operators to comply with with sufferers who’ve suspected signs, making certain they will rapidly get the care they want [...] The system additionally helps monitor sufferers who’ve been discharged from the hospital that now not want pressing care however are nonetheless contagious. [...] For Dr. Mahmoud Hassoun, who heads the hospital’s devoted coronavirus unit, the sensible software program is the place the decision heart actually comes into its personal. “The algorithm doesn’t make errors,” he mentioned. “It’s an actual added worth for our hospital to assist us curb the unfold of the virus.”
"The idea was to have a database to collect data which can help us do predictions. Per example, if there is an increase of calls in a region, this may be a sign that we should increase our efforts in this region."
The developper's part starts at 2:00